Return and Refund Policy

• Overview

  At QatarWheels, we are committed to ensuring your satisfaction. This policy outlines our guidelines for returning items purchased from our Autostore and requesting refunds for services.

• Product Returns (Autostore)

  Eligibility for returning spare parts and accessories:

  • • Items must be returned within 7 days of delivery.
  • • Products must be unused, uninstalled, and in their original packaging.
  • • Original receipt or proof of purchase is required.

• Refund Process

  • 1. Contact our support team at support@qtrwheels.com to initiate a return.
  • 2. Ship the item back to our designated facility or drop it off at a partner location.
  • 3. Once received and inspected, approved refunds will be processed to the original payment method (credit/debit card) within 5-7 business days.

• Service Cancellations

  For vehicle inspection services and tour bookings, cancellations made at least 24 hours prior to the scheduled time are eligible for a full refund. Cancellations made within 24 hours may be subject to a cancellation fee.

• Non-Returnable Items

  The following items cannot be returned:

  • • Items that have been installed or show signs of wear.
  • • Custom or special order parts.
  • • Items missing original packaging or accessories.
  • • Clearance or sale items marked as "final sale".